Refund Policy

We want you to be happy with what you buy. Because our products are digital and delivered immediately, this policy explains exactly when a refund applies.

1. Try before you buy

Every template can be previewed live and fully customized before any payment — you can edit the text, colours, and images and see the result. We strongly encourage you to do this, because it shows you precisely what you are purchasing.

2. Template licences (one-time)

If the template is faulty, materially different from its preview, or you cannot download it, you are entitled to a full refund. Contact us within 14 days of purchase and we will refund you.

Because template files are delivered instantly and can be copied, we generally do not refund change-of-mind requests after the files have been downloaded. If something went wrong, tell us — we would rather fix it or refund you than leave you unhappy.

3. Launch Package (licence + 12 months hosting)

The Launch Package is a single payment that combines a template licence with twelve months of managed hosting. If you have not yet downloaded the files or published a site, you may request a full refund within 14 days of purchase.

After the site has been downloaded or published, the licence portion follows the same rule as a standalone licence above, and the hosting portion follows the subscription rule below. Cancelling hosting during the included year does not entitle you to a partial refund, but your template licence and your downloaded files remain yours permanently.

At the end of the twelve months, hosting continues at $15/month unless you cancel. We will remind you by email before that first renewal.

4. Hosting subscriptions

You can cancel at any time and your site stays online until the end of the paid period. We do not charge a cancellation fee. Partial refunds for unused time are not issued, except where a service failure was our fault or where local consumer law requires it.

If you were charged after cancelling, or charged in error, contact us and we will refund it in full.

5. Custom work

Bespoke projects are covered by their own written agreement, not this policy.

6. How to request a refund

Email vikowebstudio@gmail.com with the email address used at purchase and a short description of the problem. We aim to respond within two business days.

Purchases are processed by Polar, our Merchant of Record, so approved refunds are returned via Polar to your original payment method. It can take a few business days to appear, depending on your bank.

7. Your statutory rights

Nothing in this policy limits consumer rights you have under the law where you live, including any statutory right to cancel.